Refund Policy
Overview:
- Our goal at Dreamnity is to ensure that you receive the best service possible. We understand that there may be instances where our platform does not meet your needs, particularly in finding a suitable freelancer match. In such cases, we offer a refund policy to ensure you can cash out your service credits in 7 working days or, if you prefer, pay an additional fee to see a list of freelancers that match your budget.
No Freelancer Match Found:
- If you are unable to find a suitable freelancer for your project immediately after paying, you can request a refund of your service credits.
Freelancer Issues:
If the freelancer you engaged with:
- Fails to start the project as agreed.
- Does not meet the agreed milestones or deadlines without a valid reason.
- Delivers work that is significantly below the agreed-upon standards or requirements.
Refund Process:
To request a refund, please follow these steps:
- Refund Button: From the dashboard you need to click refund button and enter the amount of credits you need as refund.
- Service fee which is 10% of your payment will not be refunded
- Approval and Refund: If your refund request is approved, the equivalent amount of your website credits will be processed and returned to your original payment method within 7 working days.
Alternative Option:
- If you are unable to find a freelancer match immediately, you have the option to pay an additional fee to access a list of freelancers that match your budget. This option provides an expanded search to help you find the right professional for your project.
Conditions and Limitations:
- Refunds are only available for credits that have not been utilized for any services.
- Requests for refunds must be submitted within 60 days after the payment or freelancer engagement.
- We reserve the right to deny refund requests if the freelancer issues arise from a violation of our Terms of Service by the customer.
Amendments:
- Dreamnity reserves the right to update this refund policy at any time. Changes to the policy will be posted on this page and will be effective immediately upon posting.